- Customer stories
- Smith.ai
Optimized operations at scale
250+ hrs
One Zap analyzes 5,000 calls weekly, eliminating over 10 days of manual work, freeing up teams to focus on coaching and service quality.
Automation Expanded
1000+
Smith.ai uses over 1,000 Zaps across two accounts to streamline both internal processes and client-facing workflows, supporting rapid growth without added headcount.
Consistent customer experience
1M+
Zapier helps manage and maintain quality across over a million client conversations over call and chat, ensuring timely, personalized interactions even as volume scales.
Company Size
280
Industry
IT Consulting
About
Smith.ai provides virtual receptionist and AI-powered client communication services for law firms, home services, and other industries.
— Ryan Gough, Principal Solutions Architect at Smith.ai
